Refunds

1. Automatic — the measurement did not complete

If a paid Proof Pack does not produce a completed measurement, the charge is refunded in full, automatically. You do not have to ask, we do not ask why, and no support conversation is required.

“Did not complete” means any of these:

• The engines could not be reached, or returned too few usable answers to publish anything at all.
• The result was NOT ENOUGH DATA on the baseline itself — a measurement we cannot publish is a measurement you did not receive.
• We could not fetch your site well enough to build a prompt set, and could not agree one with you.
• We failed to deliver the day-30 re-measurement.

2. Fourteen days, no reason required

If the Proof Pack completed and you simply did not find it useful, ask within 14 days of the charge and we refund it. Once per customer. Email hello@citedproof.com from the address on the account; “refund” in the subject line is enough, and you do not have to explain.

3. The monthly agency plan

• Cancel in the dashboard at any time. The next charge stops immediately.
• Access continues to the end of the period already paid for. Partial months are not pro-rated, and that is stated before you buy rather than after.
• If we charge you after a cancellation, that charge is refunded in full — tell us and it is done the same day.
• If we discontinue the product, any unused prepaid period is refunded, with at least 60 days' notice and a full export.
• First month, if you cancel within 14 days of the first charge and have run no measurement beyond the free AI Access Report, we refund it.

4. The two cases where we do not refund

A completed agency month that was used

If measurements ran across your workspaces during a paid month, that month is not refunded after the fact. The per-run cost was spent on your behalf. Cancel forward instead — it takes one click and it stops the next charge.

Repeated refund-and-repurchase

The 14-day discretionary refund is once per customer. Buying, refunding and buying again — including under a new email address for the same domain — is not a use of the policy, and we decline it. This is the only place we apply judgement, and if we ever apply it to you we will explain exactly why.

There is no third case. We will not refuse a refund because you did not respond to an email, did not complete an onboarding step, or did not act on the findings.

5. How the money comes back

Refunds go back to the original card through TAP Payments. We issue the refund on our side within one business day of it being due; your issuer then takes its own time, typically 5 to 10 business days. We cannot speed that part up, and anyone who tells you they can is describing something they do not control.

You get an email when we issue it, with the charge reference, so you have something to give your bank if it is slow.

6. Chargebacks

If something is wrong, email us first — the refund above is faster than a chargeback and there is no case in which we would argue with you over $29. We only contest a chargeback where the policy above was already applied and the money was already returned.

7. Contact

hello@citedproof.com. A human replies, normally within one business day.

8. Changes

Version 1.0 — 30 July 2026

First published.

A change never applies retroactively to a charge already made. The policy that applied on the day you paid is the policy you get.